THE IMPACT OF INFORMATION TECHNOLOGY ON BUSINESS OPERATION

THE IMPACT OF INFORMATION TECHNOLOGY ON BUSINESS OPERATION

(A CASE STUDY OF MR. BIGGS LOKOJA BRANCH)

CHAPTER ONE

 1.0 INTRODUCTION:

Most of this problem would soon be over on the installation of and the commissioning of our new Information Technology said a company director during an informal discussion with the company stakeholder.

The above is the general believe of Information Technology system to solve problems. However, this needs a closer review in order to ensure that set objectives are attained with reasonable cost. Effectiveness and efficiency have to be balance. It is of no use trying to kill a mosquito with a sledge hammer. The impact of information technology on business is a wide field and has amiable organization across the world to work in an efficient manner.

1.1 BACKGROUND TO THE STUDY

Corporate entities especially profit oriented business organization all over the world are now improving their efficiency and customer’s relationship by investing a new information technologies. Nigeria business community cannot afford to remain imperious to this development most especially if one takes a look at the trend of events in technology development as the whole world becoming a global village with the aid of new information technologies. Business transactions can now take place easily without necessary going through difficult activities of travelling to places to obtain information.

This can be done through the help of internet for a firm to obtain information needed from the websites of another organization using a computer network.

The importance of information technology cannot be over emphasized if one takes look at the advantages an organization who can afford these technologies stands to gain.

1.2 STATEMENT OF THE PROBLEM

Undoubtedly there is a notable change in the face of business organization in Nigeria; there are also notable new trends in the business organization activities which have impacted positively on the turnaround services rendered by the business organization. These changes are that some of the performance indicators of transactions efficiency have response time, turnaround time, and delivery time. All bordering on timeless conclusion of transactionsat the end of the research work, the following problems are likely to be solved.

There is growing problem for management to acquire or purchase current information technology due to high cost of hardware, software, and peripherals. There are general public power failures generating plant breakdown, constant breakdown of information technical know-how and loss of files in a situation where proper information technology system guidelines are not adhere to. Problems that arises due to high cost training, these prevents employees to have proper orientation as regards to careful handling of information technology.

1.3 SIGNIFICANCE OF THE STUDY

This research work will make an immense contributions to the body of knowledge by been use as a source of reference materials for further investigation, an insight into the meaning and cause of system down time and it’s effects on customers delivery the induction and staff training.

1.4 OBJECTIVES OF THE STUDY

The research work on the impact of information technology to seek among other things:

• To determine the particular area of business operation in which information technology can be of help to the business organization.
• To show if information technology provides management with a necessary tools to facilitate decision making process to the selections of alternatives.
• To find out the problems of these technologies business organizations.
• To recommend appropriately the necessary cause of action for the organizations concerned.

1.5 RESEARCH HYPOTHESIS

Hypothesis is a tentative answer to a research problem, it is also a declarative statement of prediction meant to help in the clarification of research question.

Alternative Hypothesis (Hi)

Null Hypothesis: We normally make assertion about two event e.g. we very often say that twins resemble themselves that is, there is no different between them.

Alternative Hypothesis: is a Hypothesis which specifies any of them of the following Hypothesis here by formulated.

HO: There is no significant relationship between efficiency and profitability of a business organization.

HI: There is significant relationship between efficiency and profitability of a business organization.

HO: Application of information technology (II) in business leads to effective attainment of objectives.

1.6 SCOPE OF THE STUDY

This research work intends to cover such area as;

• Highlight of the benefit of information technologies to the business organization.
• To find out the problem of financing and maintenance of these technologies.
• To determine the particular area of business operation in which information technologies can be of help to the business organization.

1.7  LIMITATION AND CONSTRAINTS OF THE STUDY

For the successful completion of every research work, the constraint that hinder the progress of the research work cannot be emphasized. The limitations faced by researcher in the cause of investigation are, in this study, the problem obtaining relevant information needed has limit the study to certain extent this is because the official of the organization believe that some of the information request for, is so secret that they cannot be released.

Secondly the researcher was faced with the problem of finance needed to visit the business organization. Thirdly, the task of organizing the various the articles and literature bring out what we have today is a great problem. More so, inadequate time was one of the most problems faced. However, the manager of Mr. Biggs who was to give relevant information is such a busy officer.

Finally the problem of moving from the research destination to visit the business organization is also a great constraint.

1.8 DEFINATION OF KEY TERMS

The researcher will not be grasped adequately if some of the key words are not define to suite the usage in the write up. Telecommunication: is the standard telephone system which is commonly used for connecting computers over long distance.

System: this is the putting together of different part to make up a whole to achieve a common goal.

Efficiency:The power or ability to produce the desire or satisfactory result.

Computer: This can be define as a powerful electronics device which has the capability of accepting data as input, processing the data by accepting some arithmetical and logical operation and it store the result of the processed data.

Data: Is the representation of facts, observation or occurrence which can take different forms as number, codes, words etc.

Information: Is the data that has been processed in a way that its meaningful and beneficial to the users or recipient.

Hardware: Refers to the physical components that make up a computing Centre or installation.

Internet: A group of computer located all over the world connected to each other through telephone, line, and satellite communication. The world wide website (www) is the multimedia part of the internet.

Software: These are computers related program that you can feel with the physical sense e.g. anti-virus program, web browser etc.