THE
PROBLEMS AND PROSPECTS OF A COMPUTERIZED ACCOUNTING AND IT’S IMPLICATION ON
E-PAYMENT IN THE BANKING INDUSTRY.
(A CASE
STUDY OF FIRST BANK PLC)
Abstract
The
use of electronic means to settle financial transactions among individuals,
private and corporate bodies is fast growing. Business transactions has moved
from manual form to electronic form, as online payment becomes underpin of
systems of e-commerce and this has made the issue of e-transactions of immense
concern to both individuals, private and corporate bodies. This paper therefore
unearths an analysis on the problems and prospects of e-transaction in the
Nigeria. To achieve this, samples of 350 questionnaires were used and two
hypotheses were formulated for the study and the chi-square statistical tool
was adopted in testing the hypotheses. The results revealed that there is a
significant relationship between e-transaction in promoting economic growth but
this has not been succeeded in the right direction as it is still at its infant
stage and the attitude of government, corporate bodies and individuals pose a
problem to e-transaction as they are enslaved in fears resulting from
insecurity, technical problems, anonymity, cultural problems and so on. Based
on the above findings, recommendations were made.
CHAPTER
ONE
1.1 BACKGROUND
OF THE STUDY
Before the emergence of modern banking system, banking
operation was manually done which lead to a slow down in settlement of
transactions. This manual system involves posting transactions from one ledger
to another which human handles. Figures or counting of money which should be
done through computers or electronic machine were computed and counted manually
which were not 100% accurate thereby resulting to human errors. Most bank then
use only one computer in carrying out transactions which ameliorate the
sluggish nature of banking transaction.
Nigeria
do not embrace electronic banking early compared to developed countries.
Nigeria adopted electronic banking system in the early 2000s. During the introduction of electronic banking
system, the use of raw cash was said to have bred corruption through the “cash
and carry syndrome” usually linked with the swift movement of Ghana-must go”
bags by some politicians. Such bags as some analyst say, are a major source of
corrupt practices as dubious persons seeks to bribe their way to avoid been
checked in some sensitive areas or places in a corrupt society.
Since
electronic banking started in all Nigeria banks, it has been a woe for civil
servants; checks show that some staff in establishments such as the national
boundary commission for instance, are yet to receive their salaries for the
previous months as efforts to electrically transfer salaries into their account
have failed according to Ibrahim, D. (2009).
“One
bank will tell you it has transferred your salaries but the supposed recipient
bank will tell you it has not received anything leaving you even more
confused”, says John, I. (2009). Olekah, J. (2009) while acknowledging the
initial hiccups that dogged the system, advises stakeholders against being
discouraged as such “teething problems” are normal.
James,
A. (2009) a banker reported to vanguard annual report that “we should not
destroy electronic-banking by looking at the negative aspects, we must strive
towards perfecting it”. James, A. (2009) also says that the volume of data
generated by the Government ministry Agencies is much making it a bit difficult
for banks to cope, Mathew S. (2009) a worker says in his report to vanguard
annual report on banks and cards that government should have done its home work
“very well” before introducing the system, “they plugged us into a system they
were not prepared for and the result is untold hardship visited on innocent
people”.
At this juncture, is good to know what
e-banking is all about.
According
to Anyawaokoro, M. (1999). Electronic banking is defined as the application of
computer technology to banking especially the payment (deposit transfer) aspects
of banking. He also defined electronic banking as a system of banking with an
electronic communication network which permits on-line processing of the same
day credit and debit transfers of funds between member institutions of a
clearing system.
According
to Clive, W. (2007) in his Academic dictionary of banking, electronic banking
is defined as a form of banking in which funds are transferred through an
exchange of electronic signals between financial institutions, rather than an
exchange of cash, cheques or other negotiable instruments.
According
to Omotayo, G. (2007) defines electronic banking as a system in which funds are
moved between different accounts using computerized on line/real time systems
without the use of written cheques.
According
to Edit, O. (2008) in international Journal of investment and finance,
electronic banking is defined as a system by which transactions are settled
electronically with the use of electronic gadgets such as ATMs, POS terminals,
GSM phones, and V-cards e.t.c. handled by e-holders, bank customers, and stake
holders.
1.2
STATEMENT OF PROBLEMS
As earlier pointed out, there is delay in payment of cheques
which lead to the adoption of electronic banking system. Adoption of electronic
banking which suppose to ease banking transactions rather resulted to woes to
customer. Most people complain of time wasted in banks. This occurs when there
is power failure in banks resulting to slow down in operation.
Another
problem that emerged was that banks do not have information backup to fall back
on should there be any computer break down.
In
investing in electronic banking, the country will need a large amount of
financial resources in computer technology, obviously, the resource is in short
supply in Nigeria, couple with high level of poverty. For an efficient
functioning of electronic payment system, there must be availability of
infrastructural facilities such as electricity and telecommunication network,
however, power supply fluctuates and there is still constant failure links in
networks.
Since
early 2000s banks have been developing and introducing payment cards for their
customers as well as deploy ATM’s cards. Usage was however low due to lack of
interconnectivity i.e. switching platform to interconnect the ATM’s for card
holders.
1.3 OBJECTIVES
OF THE STUDY
This
research work intends to assess the extent of electronic payment in banking
activities as well as identify the various types of electronic banking.
The
researcher will also evaluate the major problems associated with the
development of electronic banking system in Nigeria as well as evaluate
possible solutions to these problems.
The
effect of electronic banking on profitability of banks will also be assessed.
There are different types of electronic banking used in Nigeria banks; the
researcher will like to evaluate the impact of these e-payment systems on
banking industry and also assess the impact of electronic banking in Nigeria economy.
1.4 RESEARCH
QUESTION
In order to get information from respondents the following
questions where formulated:
What
are the various types of electronic payment and the extent of electronic
payment in banking activities?
In what extent can e-banking
improve or enhance banking services?
What
are the major problems associated with the development of electronic banking
system in Nigerian?
What
are the solutions to the problems associated with the development of e-banking?
What extent has e-payment affected
banking activities?
The research shall attempt to find answers to these
questions in the next chapter.
1.5 SIGNIFICANCE
OF THE STUDY
Electronic banking in our economy today is a welcome
development and also its impacts in the society are over-whelming, so this
research is significant in so many ways.
It will expose the strength and weakness of electronic
banking. It will motivate banks and other economic agents to computerize their
services.
Knowledge in the area of electronic banking will be
advanced. Apart from contributing to the knowledge of electronic banking, it
forms a reference for future research in this area.
1.6 SCOPE
OF STUDY
This research is on economic implication of electronic
banking in Nigeria banks and also the various forms of payment and electronic
systems used by banks. The researcher will base this work on the entire deposit
money banks in Nigeria but to Diamond Bank in particular.
1.7 LIMITATION
OF STUDY
Time is a major factor to the researcher as research of this
kind requires enough time in gathering of data, but it was not given to
carryout the research, distribution, collection and analysis of questionnaire.
Also the school system has made it difficult for student to
go out in search for information by not granting exeat for student. Some banks
hud information from students who desires such information in other to maintain
the banks secrecy thereby making it difficult for students to gather
information for their research.
Finally, finance was infact the most limited factor, in
spite of this the researcher have to travel out to the sampled organization to
interview some of the managers and supervisors.