AN ASSESSMENT OF THE IMPACT OF HUMAN RELATION ON ORGANIZATIONAL PRODUCTIVITY

AN ASSESSMENT OF THE IMPACT OF HUMAN RELATION ON ORGANIZATIONAL PRODUCTIVITY

(A CASE STUDY OF LOKOJA INVESTMENT AND PROPERTY DEVELOPMENT COMPANY (LIPC) LOKOJA)

 

ABSTRACT

The study examined the Impact of Human Relations on Organizational Productivity. It outlined the nature of human relations, human relations in an organization, the effects of good human relations, factors affecting poor human relations, establishing efficient human relations, leadership role in maintaining human relations, the role of communication in human relations, difficulties and how to improve in working relationship, human relations an image of the organization and human relations in clients satisfaction. The survey method of research design was used; data were collected by means of the questionnaire from a sample of 35 staff out of a population of 51 staff of Lokoja Investment and Property Development Company Limited (LIPC). The data were analyzed using the simple percentage method of data analysis, the result of the analysis revealed that traditional treatment (autocratic leadership) of employee can affect human relations, it was concluded that regular payment of workers salaries, effective organizational structure and fair treatment to all employees can help in overcoming poor human relations. The study recommended that workers should be tactful in handing people around them in a skilful fashion, if their work is to be carried out effectively. Institution of higher learning should ensure that workers no matter any field of study, be trained not only academic wise, but also in character.

 

CHAPTER ONE

INTRODUCTION

1.1  BACKGROUND OF THE STUDY

No organization or any business firm can develop without effective human relations. an organization cannot operate in a vacuum. Without putting human relations into consideration as such. It has been observed over years how effective human relations affects an organizational productivity and how it plays a vital role in the growth and development of any organization. This is so because, no business organization or public  organization will achieve its goal which is profit maximizations if its human relations are poor, as such, the efficiency of any organization depends on how much relations is put into practice by that organization.

Today, many managers have complained about staff who are not competent, responsible with their superior as suppose. In the same vain, the staff are also complaining that it is in the manager, colleagues, subordinates  and the superior officers that lack good human relations skills. The inability of some staff, managers and other to exhibit good human relations may result to poor relationship between themselves and to the public at large.

Human relations is the integration of people into a work situation in which a way that encourages them to productively and co-operatively work together thereby achieving both social and psychological satisfaction win their work. It can also be seen as that relationship that exist between workers within an organization as well as the relationship between workers and their customers or the public.

More so, a good human relationship will help staff/workers in an organization to a large extend in the cause of communication or carrying out their day to day office duties with good human relationship by workers in an organization, it will help create friendship between workers in an organization, colleagues, visitors, superior officers and even the public at large.

1.2  STATEMENT OF THE PROBLEM

Despite the roles of human relation in en-lowering cooperation among staff, improving satisfaction, group effort and improved organizational productivity, poor human relationship skill from a major characteristics.

Some of the problems include the following:

-     Traditional treatment of employees (autocratic leadership on the part of some superior officers)

-     Lack of routines and irregular payments of employees salaries and other benefits

-     Poor communications system and inadequate organizational structure which hinders effective communication between subordinates and superiors in an organization.

-     Lack of understanding by both the employees and employees in the organization.

-     Unresolved conflict view prompts the solutions to other problem are control if human relations is to made effective for improved performance and productivity in an organization.

1.3  PURPOSE OF THE STUDY

The main purpose of the study is to assess the impact of human relations on organizational productivity specifically the study will examine the following:

i.            Identify the goals of human relation in an organization

ii.           Examine the impact of good human relations organizational productivity

iii.         Identify the causes of poor human relations in any organization

iv.         Identify the strategies for overcoming poor human relations in an organization.

1.5  SIGNIFICANCE OF THE STUDY

The study will be of paramount significance to employee because outline the causes of human relations, the need for good human relations in an organization and always in which employees can overcome poor human relations.

Employers/management of organization will also benefit from the study because it outlines the causes of poor human relations in an organization, it impact on productivity and ways in which management can overcome such problems.

Future scholars and researchers will also benefit from the study because it will be used as a guide for study on the impact of human relations on organizational productivity.

1.5  RESEARCH QUESTIONS

The following research questions are based on the purpose of the study.

i.            What are the goals of human relation in an organization?

ii.           What is impact of good human relations on organizational productivity?

iii.         What are the causes of human relations in an organization?

iv.         What are the strategies of overcoming poor human relations in an organization?

1.6  SCOPE OF THE STUDY

It would have been an interesting work if the research would cover a wider length than this, since the significant of human relations is not limited to one organization, community and cities etc but due to some constraint, the researcher restricted the study to Lokoja Investment and Property Development Company (LIPC) Kogi State.