AN ASSESSMENT OF THE APPLICATION OF FACILITIES MANAGEMENT SERVICE PROVIDER IN BANKING SECTOR

AN ASSESSMENT OF THE APPLICATION OF FACILITIES MANAGEMENT SERVICE PROVIDER IN BANKING SECTOR

(A CASE STUDY OF MINNA, NIGER STATE)

ABSTRACT

This research work was to basically assess the level of the facilities management service provider application in banking sector in Minna metropolis with the objective to determine their effects on banking operation. In order to be able to archive the set objectives the study uses textbooks, journals, past project research work, seminar paper as a secondary source and questionnaire/personal interview as a primary source to obtain the necessary information. From the information collected it was found that the level of application of facilities management services provider in Minna metropolis is high, at the same time this services helps to improve workers productivity for quality service delivery and the data also give the challenges and benefit of the application of facilities management in banking sectors in Minna. Based on this information, the study concluded that services provided by facilities management department is highly important in banking organization so as to allow the bank workers focus on their core business. It was recommended that Sectors such as banking sector, educational sector, hotel institution etc where facilities are being used should make it of necessity to employ the services of the facility management for the up keep of their day to day services.

CHAPTER ONE
INTRODUCTION

1.1 BACKGROUND OF THE STUDY

According to Atkin & Brooks (2000) there study identifies facilities management as, “an combine process to operating and maintaining, and improving and adapting the building of an organisation in order to create a working environment that greatly supports the main objectives of that organisation”.

Before it can be call an organization, it most consists of people, systems and facilities which are put together in to accomplish specific design objectives. In some cases, the main objective to be accomplished maybe to provide quality service in pursuit of finance or in achieving some social obligations like meeting up with standards. The people, the systems and the facilities operate together with a sole aim of achieving a specific given goal. To have complete facilities, it must comprise of Buildings, support services and infrastructure. The facilities management system is the connection that holds people and facilities together and makes it possible for them to achieve a successful production system. Before facilities management system can have a sustain operation, it must implement a proactive management approach as presented by Thorncroft, (1965) when he agree to the fact that estate management has gone beyond their normal obligation/responsibilities to manage estate and now engage in what he now called the ‘shaping of estate’.

Thus, facilities management system is sighted as an offspring of management practice with compounds humans, facilities and management process professionals that make available necessary facilities management services in interest of the organization growth. Facilities Management is may be identified in different form, but still have the same emphasis: also facilities management manage the influence of humans and physical environment to improve the quality of the effectiveness of the organisational (Gagendran, 2000).

More so, a kind of working environment in existence for the users of facilities promote the process performance and effectiveness of such function carried out in the facilities (Gagendran, 2000). For this reason, organizations in its totality require facilities services that provide physical comfort to users, facilities that are cost effective and high working productivity, and those building facilities to remain as additional worth assets (Douglas, 1996).

According to Arthur (1995), in (Amaratunga & Baldry, (1999)) he disclose that only on rear circumstances do building facilities receives detail consideration, and this building facilities are mostly regarded more of asset rather than a strategic resource.

Therefore for any organization that is capable to qualify the level of its performance and operative and effective mode of its facilities will be convince to pay more consideration to facilities

1.2 STATEMENT OF THE RESEARCH PROBLEM

Basically there are number of undisputed reports that help the development of banks. First is the sectors involvement in banking business, which had been exerting a great control up to the early nineties. Banks are set up to execute business transaction like savings, provision of loans, serves as trustee etc. Do these banks perform up to the expectation?

Examples of banks include Commercial Bank Agricultural Bank etc. But many of these banks has continual problem of mis-management resulting in poor production of services, which leads to the gradual collapse of these services (Thomas, 2003). If the investments are to be kept and retained, accelerated and sustained the importance to investigate and carry out systematically what the flourishing and successful banks put in place to strengthen and support themselves in business with particular regards to the services provided by facilities management department.

1.3 RESEARCH QUESTION

Following are research questions put forward to assist in working towards the understanding of the working objective of this study:
i. To what extent is the application of facilities management supports services in banking sector in Minna?

ii. What method best suited for the procurement of facilities management supported service in banking sector?

iii. What are the motivational factors put in place for bank workers?

iv. In banking operations, what challenges prevent against holistic adoption of facilities management application?

v. What are the possible solutions obtain to enhance the practice of facilities management system in banking sector?

vi. What are the benefits obtain from the application of facilities management system, for which other organisations can learn from for their operations?

1.4 AIM AND OBJECTIVES OF THE RESEARCH

The aim of this research work is basically to assess the practice of facilities management system in the banking sector in Nigeria.

The specific objectives include:

i. To assess the level of application of facilities management support services in banking sector in Minna.

ii. To assess the effect of the use of these facilities management support services on the productivity of the workers.

iii. To identify the challenges militating against the use of facilities management system in banking sector in Minna.

iv. To assess the benefits of facilities management practice in banking sector in Minna.

1.5 SIGNIFICANCE OF THE STUDY

It is very essential to note that banking organizations that employs or practice facilities management stand a chance for a better and high performance operations, more so, the application of facilities management helps to improve the effectiveness of banking sector. Banking organizations that practice facilities management helps to focus on ways to motivate employees to improve their performance for a better productivity of the sector. Therefore, the significance of this research work is to serve as an awakening stimulant to the banking sector on the need to incorporate facilities management in their services/operation.

1.6 SCOPE OF THE RESEARCH

For this research work, the scope is limited to banking sector which will cover specific commercial banks in Minna metropolis as its sample frame.

1.7 LIMITATIONS OF THE RESEARCH

Limitation in research work is generally recognized as a fact to come across when carrying out a research work. Therefore, in the case of this research, previous project and already published work connecting to banks in Nigeria is not much. Also, according to Asika (1991), he started that there are numerous challenges to collection and exchange of information and also fears of commercial confidentiality. Limitation of any such had been guided against in the sample frame and sample selection for proper selection.